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Privacy Policy

Last updated: 12th August 2025

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We take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal data when you visit and shop at Pawfect Pet Treats (“we”, “us”, or “our”).

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1. Who We Are

We are Pawfect Pet Treats, a UK-based business specialising in delicious dog treats.

We are the data controller of your personal data.

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2. The Data We Collect

When you use our website, we may collect:

  • Identity data: Name, username, title.

  • Contact data: Billing and delivery address, email, phone number.

  • Transaction data: Order details, payment history.

  • Technical data: IP address, browser type, operating system.

  • Usage data: Pages you visit, time spent on site.

  • Marketing preferences: Your choices for receiving promotions.

 

3. How We Collect Your Data

We collect data when you:

  • Place an order

  • Sign up for our newsletter

  • Create an account

  • Contact us

  • Browse our site (via cookies and analytics tools)

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4. How We Use Your Data

We process your personal data to:

  • Fulfil your orders and deliver products

  • Manage payments, refunds, and customer service

  • Send you relevant offers (if you’ve opted in)

  • Improve our website and product range

  • Comply with legal obligations (e.g. tax records)

 

5. Legal Bases for Processing

We only use your data when legally allowed under UK GDPR, including:

  • Contract – to deliver your order.

  • Consent – for marketing communications.

  • Legal obligation – for record-keeping.

  • Legitimate interests – to improve services and prevent fraud.

 

6. Sharing Your Data

We may share data with:

  • Payment processors (e.g. Stripe, PayPal, Six)

  • Delivery companies (e.g. Royal Mail)

  • IT service providers (hosting, analytics)

  • Legal or regulatory authorities where required

We never sell your personal data.

 

7. International Transfers

If we transfer data outside the UK, we ensure appropriate safeguards (such as UK GDPR-approved standard contractual clauses) are in place.

 

8. Data Retention

We keep personal data only as long as necessary:

  • Orders: 6 years (for legal/tax purposes)

  • Marketing data: until you unsubscribe or withdraw consent

 

9. Your Rights

Under UK data protection law, you can:

  • Access your personal data

  • Correct inaccurate data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Request data portability

To exercise your rights, email mypawfectpettreats@gmail.com.

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10. Cookies

We use cookies to:

  • Remember your basket

  • Improve site performance

  • Analyse visitor behaviour

You can manage cookies through your browser settings. For full details, see our Cookie Policy.

 

11. Security

We use secure servers, encryption, and regular monitoring to protect your data.

 

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the date changed above.

 

13. Contact Us

If you have questions about this policy or how we handle your data:

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If you’re unhappy with our response, you can complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.

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